FAQ

General

What services do Pawsitively Heaven Pet Resort offer?

Pawsitively Heaven Pet Resort offers overnight boarding for dogs and cats, doggie daycare, full-service dog grooming, and a retail store featuring premium pet food and supplies.

Can I take a tour of Pawsitively Heaven Pet Resort?

Yes! You are welcome to stop by and take a tour anytime during our regular business hours. For the safety and comfort of the pets in our care, please leave your pet at home when touring the resort.

How old does my pet need to be?

Pets must be at least 4 months old and have their Rabies vaccination before staying at Pawsitively Heaven.

Vaccinations & Health Requirements

What vaccinations are required for dogs?

Dogs must have a current Rabies vaccination and DHLPP (Distemper). We accept Distemper titers, which are required annually when used in place of vaccination.

Are Bordetella and Canine Influenza vaccines required?

No. We do not require Bordetella or Canine Influenza vaccines. If your veterinarian chooses to administer either vaccine, it must be given at least 7-10 days before boarding.

What vaccinations and testing are required for cats?

Cats require a current Rabies vaccination, negative FIV/FIP blood test results, negative Feline Leukemia results or vaccination, and one complete FVRCP series during their lifetime.

What are your fecal testing requirements?

A fecal exam is required every six months and must include testing for Giardia and Coccidia. Pets testing positive for parasites cannot board until the issue has been resolved.

How do I submit my pet's vaccination records?

Vaccination records may be sent to us by e-fax or email. Please make sure we receive updated records before your pet's stay.

What vaccination is required for grooming?

A current Rabies vaccination is required for grooming services.

Boarding

What should I bring when my pet stays overnight?

Please bring your pet's regular food and any medications they will need. You are also welcome to bring treats, toys, bedding, and other approved comfort items. Please clearly label belongings with your pet's name. No rawhide products are permitted. While we do our best to keep track of personal belongings, items can occasionally become damaged or lost.

How should I prepare my pet's food?

Please bring your pet's regular food, as we do not encourage diet changes while boarding. Food should be pre-bagged and labeled by date and meal - Breakfast, Lunch, or Dinner. We also offer homemade hot lunches, and pet food is available for purchase in our retail store if needed.

Can dogs from the same household stay together?

Yes! Dogs from the same household are welcome to stay together as long as they get along.

How long should I allow for boarding check-in?

Please allow approximately 15 minutes for pet check-in so our staff has time to review your pet's food, medications, care instructions, and other important information.

What time is boarding checkout?

Boarding checkout is 11:00 AM. Pets picked up after 11:00 AM are charged for an additional day.

What happens if my pet isn't eating?

Our staff monitors pets throughout their stay, including their eating habits. If your pet isn't eating normally, we'll take appropriate steps based on their individual needs and contact you when necessary. We also offer homemade hot lunches for pets who may need a little extra encouragement.

How far in advance should I make my boarding reservation?

We recommend making your reservation as soon as you know your travel dates. While we may be able to accommodate shorter-notice reservations, peak travel periods and holidays can fill several months in advance. If you're planning a stay during a major holiday or busy travel period, we strongly encourage you to reserve early.

What is your boarding cancellation policy?

We understand that plans can change. We ask that you give us as much notice as possible if you need to cancel or change your boarding reservation.

Doggie Daycare

Does my dog need to attend daycare regularly?

We ask that daycare guests attend at least once a month. Dogs that have not attended daycare for six months or longer must be temperament-tested again before returning.

How are daycare playgroups determined?

Playgroups are determined by size and temperament to help create safe, comfortable groups.

What happens if my dog isn't enjoying group play?

Daycare isn't the right fit for every dog. If we feel your dog isn't enjoying the daycare environment or group play, we will let you know.

Can my dog attend daycare if they're coughing, vomiting, have diarrhea, or aren't feeling well?

No. Dogs showing signs of illness may not attend daycare.

Can intact dogs socialize?

Intact dogs may socialize up to 6 months of age. After 6 months, intact dogs may still board but do not participate in group socialization.

Can my daycare dog attend daycare while boarding?

Yes! Current daycare dogs may attend daycare at no additional charge while boarding, based on daycare capacity.

Grooming

Do I need an appointment for grooming?

Yes. Grooming services are by appointment.

Does my pet need to be a boarding or daycare client to use grooming services?

No. Your pet does not need to participate in boarding or daycare to schedule a grooming appointment.

How long will my pet be there for a grooming appointment?

The amount of time your pet is with us will depend on the grooming service being performed.

Food, Medications & Special Care

Can you accommodate special diets?

Yes. We have refrigerators, freezers, and microwaves available for food requiring special storage or preparation.

How should medications be brought?

All medications must be brought in their original prescription containers/pill bottles.

Can you administer supplements or medications at specific times?

Yes. We can administer supplements and accommodate medications that need to be given at specific times.

Can you care for senior pets or pets with special needs?

All pets staying with us must be ambulatory and in good health. We can accommodate medications, supplements, special diets, and timed medications as long as the pet otherwise meets our boarding requirements.

Health & Safety

What should I do if my pet develops a cough or other contagious symptoms?

Please notify us immediately and seek veterinary care. Do not bring your pet to the resort while they are showing signs of illness.

When can my pet return after being sick?

Pets may return 7-10 days after all symptoms have stopped.

What happens during a power outage?

Pawsitively Heaven has a full-building generator to help keep the resort operating during a power outage.

Are pets ever left alone overnight?

No. Pawsitively Heaven is staffed 24 hours a day, so pets are never left alone overnight.

What happens if my pet needs veterinary care while staying at Pawsitively Heaven?

If your pet needs veterinary care during their stay, we will try to take them to their regular veterinarian if they are local. If care is needed after hours, we will take them to a local emergency veterinarian.